About Me

I’m an IT Manager with 18 years of career experience behind me. I started at a grass roots helpdesk level, and have since taken every opportunity to further my knowledge within the IT field. My career has been varied between public and private sectors, for profits and registered charities.

With the help of a not-so-modest homelab, my learning rarely stops when I finish work. I experiment with various technologies, which usually translates in to something beneficial work wise.


Soft Skills

  • Line management of IT Technician teams.  This includes coaching, regular reviews/one to ones, HR admin and building strong and open relationships to ensure the business achieves the full potential of its employees.
  • Project management of new business solutions and upgrades. This project management is end-to-end from concept and design, engaging with key stakeholders, to rollout and end user training.
  • Change management and planning.
  • Business continuity and disaster recovery planning and testing.  This includes engaging with relevant stakeholders within the organisation to effectively plan recovery point and time objectives that are acceptable.
  • Excellent written and verbal communication skills, both with internal contacts and externally with customers/vendors.
  • I am a fast learner and will actively self-teach to achieve a new solution deployment or problem resolution.
  • I take pride in and give full attention to detail in all areas of my work.
  • ISO27001 compliance experience.
  • First Aid at Work Trained (St. Johns Ambulance).

Software Skills

  • Amazon AWS and Microsoft Azure cloud infrastructure management.
  • Microsoft 365 technologies deployment and administration, including Entra and Intune/Autopilot.
  • Microsoft Hyper-V and VMWare ESXi hypervisor deployment and management.
  • SAN/NAS deployment, management and monitoring.
  • Windows Server deployment, administration and diagnostics.
  • Linux server (various distros) deployment, administration and diagnostics.
  • Core network technologies deployment and administration (DNS, DHCP, RADIUS, etc).
  • Wireless infrastructure deployment, administration and diagnostics using Ruckus, Ubiquiti UniFi, Cisco Meraki and Cambium Xirrus including RADIUS and certificate-based authentication for end users.
  • Infrastructure diagnostics for root cause analysis discovery leading to planning effective remediations for faults.
  • Firewall management and deployment.  I have experience with multiple vendors’ products.
  • VOIP telephony deployment, administration and diagnostics including Microsoft Direct Routing.
  • Switch topology (at layer 2 and 3) design, deployment and administration.  This includes relevant technologies such as VLANs, ACLs, STP.
  • MECM deployment, maintenance and administration.
  • Microsoft RDS (RemoteApp and Remote Desktop) deployment and administration.
  • Multi-site Active Directory and Group Policy deployment, administration and diagnostics (including Microsoft Entra connectivity).
  • Microsoft ADFS deployment, administration and diagnostics, usually facilitating SSO for Cloud SaaS products.
  • Windows 10 and 11 deployment and repair.
  • Server and endpoint patch management using various technologies.
  • Antivirus/EDR deployment and management.
  • Backup solution deployment and administration.
  • SSL certificate management.
  • Scripting using batch, PowerShell and bash.
  • Domain management and public DNS record administration.
  • Microsoft SQL server management and writing SQL queries to extract relevant data.

Hardware Skills

  • Data centre installations and hardware maintenance.
  • Data centre environment management (power, rack planning and environmental conditions).
  • Data centre security.